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Return & Refund Policy

1. Overview

Given the hazardous nature of fireworks and pyrotechnic products, and for the safety of our customers, staff, and courier partners, Crackers Makers® maintains a strict, safety-driven return and refund policy as set out below.

2. No Returns Once Dispatched

Once an order has been dispatched (handed to a courier partner) or collected at pickup, it cannot be returned. This applies regardless of whether the packaging has been opened, for the safety, hygiene, and regulatory-compliance reasons associated with pyrotechnic products.

3. When a Refund Applies

We will issue a refund or replacement only in the following circumstances:

  1. Damaged in transit: the product(s) arrive visibly damaged, broken, or degraded due to mishandling during delivery.

  2. Wrong item delivered: you receive a product that does not match what you ordered (wrong SKU, wrong quantity, or missing items from your order).

  3. Order cancelled by us: we cancel your order due to stock unavailability, pricing error, failure of age/eligibility verification, or regulatory restriction after payment has been collected.

  4. Non-delivery: the courier partner confirms the shipment is lost and delivery cannot be completed.

4. What Is Not Covered

We do not offer returns, replacements, or refunds for:

  • Change of mind after an order is placed or dispatched.

  • Products that have been opened, used, ignited, or tampered with.

  • Damage caused by improper storage, handling, or use after delivery/pickup.

  • Delays caused by local bans, curfew timings, weather, or other events beyond our control.

  • Any incident, injury, or loss arising from the use of fireworks after they have left our custody (see Terms & Conditions, Section 5 — Assumption of Risk & Limitation of Liability).

5. How to Report an Issue

  1. Contact us at crackersmakers@gmail.com within 48 hours of delivery/pickup, quoting your order number.

  2. Include clear photographs/video of the damaged item, incorrect item, and the outer packaging/shipping label.

  3. Our team will review your claim and respond within 3–5 business days with the outcome.

6. Refund Method & Timeline

  • Approved refunds will be processed to the original payment method via our payment gateway partner (e.g. Razorpay).

  • Refunds are typically credited within 7–10 business days of approval, depending on your bank/payment provider's processing time.

  • Where a replacement is agreed instead of a refund, we will coordinate a new delivery or pickup at no additional cost to you.

7. Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched or prepared for pickup, please contact us as soon as possible. Cancellation requests received before dispatch will be eligible for a full refund; once an order has entered dispatch/preparation, it can no longer be cancelled or returned under Section 2 above.

8. Contact Us

For any return, refund, or order-issue queries, please write to us at: crackersmakers@gmail.com

Business: Yugan Enterprises, operating as Crackers Makers®

Jurisdiction: Virudhunagar, Tamil Nadu, India