1. Introduction

Crackers Makers® ("we", "us", "our") is owned and operated by Yugan Enterprises. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, or otherwise interact with us. By using our website or services, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

Identity & contact information: name, phone number, email address, delivery/billing address.
Age-verification information: date of birth or a self-declaration confirming you are 18 years or older, as required for the sale of fireworks.
Order information: products purchased, order value, order history, delivery/pickup preference.
Payment information: transaction ID, payment status, and last-4 digits of payment instrument as provided by our payment gateway partner (e.g. Razorpay). We do not store full card numbers, CVV, UPI PIN, or netbanking credentials — these are collected and processed directly by our payment gateway partner under its own security standards (e.g. PCI-DSS).
Technical information: IP address, browser type, device information, and cookies/analytics data collected automatically when you browse our website.
Communications: messages you send us via email, WhatsApp, phone, or contact forms, including order support and complaints.

3. How We Use Your Information

We use the information we collect to:

Process, confirm, and fulfil your orders, including coordinating delivery or pickup.
Verify your eligibility (age 18+) to purchase fireworks.
Communicate with you about your order status, delivery updates, and support requests.
Process payments and refunds through our payment gateway partner.
Send transactional and, where you have opted in, promotional messages (including via WhatsApp/Instagram).
Improve our website, product catalogue, and customer experience.
Comply with applicable legal, tax, safety, and licensing obligations relating to the sale of fireworks.
Prevent fraud, abuse of coupons/promotions, and other misuse of our platform.

4. Age Verification

Fireworks are age-restricted products. By placing an order, you confirm that you are 18 years of age or older and legally permitted to purchase and use fireworks in your jurisdiction. We reserve the right to request proof of age and to cancel any order where age cannot be verified.

5. Sharing of Information

We do not sell your personal information. We may share information with:

Logistics and courier partners, solely to fulfil delivery of your order.
Payment gateway providers (e.g. Razorpay), solely to process payment and refunds.
Messaging platforms (e.g. WhatsApp Business API, Instagram/Meta), solely to send order updates or, where you have opted in, promotional communications.
Government, regulatory, or law-enforcement authorities, where required by law, licensing regulations, or a valid legal request.
Professional advisors (e.g. auditors, legal counsel) on a confidential, need-to-know basis.

6. Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, keep you signed in, and understand how our website is used. You can control cookies through your browser settings; disabling cookies may affect some website features.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including order history for warranty/dispute purposes, and to comply with tax, accounting, and explosives-licensing record-keeping requirements under applicable law.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may withdraw consent to promotional communications at any time (e.g. by replying STOP to WhatsApp messages or emailing us). To exercise these rights, contact us using the details in Section 12.

10. Children's Privacy

Our website and products are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised Effective Date. Continued use of our website or services after changes take effect constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: crackersmakers@gmail.com

Business: Yugan Enterprises, operating as Crackers Makers®

Jurisdiction: Virudhunagar, Tamil Nadu, India